Orinval Return and Refund Policy

We want return and refund requests to be handled through a clear process. Please contact Orinval before sending any item back.

Return Request Period

Eligible return requests must be submitted within 15 days after delivery. The request should include the order number, reason for return, and supporting photos where relevant.

Return Eligibility

To qualify for a standard return, an item should normally be unused, unworn, unwashed, unaltered, and returned with its original packaging, labels, and included accessories. The product must be in a condition suitable for inspection and resale unless the return is based on a verified defect or fulfilment error.

Customized and Personalized Products

Products made with a customer-submitted name, number, text, logo, color selection, or other personalized specification are produced for that order. Once personalization or production has begun, change-of-mind cancellation may not be available. After delivery, customized products are generally not returnable for preference or customer-input errors, but verified manufacturing defects, incorrect production, or fulfilment mistakes remain eligible for review.

Incorrect, Damaged, Defective, or Missing Items

Contact customer service as soon as possible and provide the order number, a description of the issue, clear photos or video of the item, and photos of the outer package and shipping label where applicable. Do not discard the product or packaging until the case has been reviewed.

Return Procedure

1. Email official@yunqitech.hk within the applicable return period.

2. Provide the order number and reason for the request.

3. Wait for written return or resolution instructions.

4. Use the approved return address supplied by customer service. Do not use the shipment-origin address unless it is specifically confirmed for the return.

5. Use a trackable return method where a physical return is required and keep the receipt and tracking number.

Return Shipping Costs

When the issue is caused by a verified incorrect, damaged, defective, or misfulfilled product supplied by Orinval, we will provide the appropriate return or replacement instructions. For change-of-mind, fit, color preference, or customer-submitted information errors, the customer may be responsible for return shipping and related costs.

Refund Review and Timing

When a return is required, the item is inspected after it is received. Once a refund is approved, Orinval normally initiates the refund within 3 business days. The refund is sent to the original payment method. The bank, card issuer, or payment provider may then take approximately 5–10 business days to post the funds, and their processing time is outside Orinval’s control.

Partial Refunds

A partial refund may be offered when an issue can be resolved without returning the item, or when the condition of a returned item supports only a partial reimbursement. Any proposed partial refund is communicated before it is processed.

Exchanges

An exchange may be available when the requested replacement is in stock and the original item meets the applicable return conditions. Shipping costs for preference-based exchanges may be the customer’s responsibility.

Order Cancellations

Orders may be cancelled before personalization, production, packing, or shipment begins. Once any of these stages has started, cancellation may no longer be available. A cancellation request is effective only after customer service confirms it in writing.

60-Day Limited Quality Warranty

Eligible products include a 60-day limited quality warranty from the delivery date for verified manufacturing defects. The warranty does not cover ordinary wear, accidental damage, misuse, incorrect washing or care, unauthorized alteration, or an error in customization information submitted by the customer.

Consumer Rights

Nothing in this policy limits mandatory consumer rights that apply under applicable law.

Contact

Email: official@yunqitech.hk

Hours: 9:00–24:00 (GMT+8), Daily