Orinval Privacy Policy

This Privacy Policy explains how personal information is handled when you visit https://orinval.com/, place an order, create an account, communicate with customer service, or use website features.

Information We May Collect

Depending on how you use the website, we may collect contact information, delivery details, account information, order information, customization details, transaction status, customer service communications, and technical information about website use.

Contact and Delivery Information

· Name

· Email address

· Telephone number

· Billing and shipping address

· Country or region

Order Information

· Products ordered and selected options

· Custom names, numbers, text, or images submitted for an order

· Order number and order value

· Payment status and transaction reference

· Shipping, tracking, return, exchange, and refund records

Technical Information

We may receive IP address, browser type, device information, language, general location information, referring pages, cookie identifiers, session data, and website interactions for security, functionality, analytics, and fraud prevention.

How Information Is Used

· Process and fulfil orders and customization requests.

· Confirm payment status and conduct security or fraud checks.

· Arrange shipping, delivery, tracking, returns, exchanges, and refunds.

· Respond to customer service inquiries and warranty requests.

· Maintain website functionality and improve service performance.

· Send transactional messages and, where permitted, marketing communications.

· Meet legal, tax, accounting, security, and dispute-resolution obligations.

Payments

Payments may be handled by independent payment providers. Orinval may receive transaction status, payment references, billing information, and fraud-screening results, but complete payment-card details may be processed directly by the payment provider rather than stored by Orinval.

Shipping and Fulfilment

Information necessary to deliver an order may be shared with fulfilment providers, shipping carriers, postal operators, customs agents, and local delivery partners. Only information reasonably required for fulfilment, tracking, customs, or delivery is shared for those purposes.

Service Providers

We may use technical, hosting, email, analytics, customer support, security, accounting, or other service providers. These providers may process information only as needed to perform their services and in accordance with applicable contractual and legal obligations.

Cookies and Similar Technologies

Cookies and similar technologies may be used to keep the shopping cart working, remember preferences, maintain sessions, measure website performance, improve navigation, and support marketing where permitted. Browser settings may allow you to control or delete cookies, although disabling certain cookies can affect website functions.

Data Retention

Personal information is kept only for as long as reasonably necessary for order fulfilment, customer support, warranty handling, fraud prevention, tax and accounting requirements, legal obligations, dispute resolution, and other legitimate business purposes. Retention periods may differ depending on the type of information and applicable law.

International Processing

Because customers and service providers may be located in different countries, personal information may be processed or stored in locations outside the customer’s country or region. Where required, reasonable safeguards are used for international processing.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Customers should protect account credentials and should never send complete payment-card information by email.

Your Choices and Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection to certain processing, or withdrawal of consent. You may also unsubscribe from marketing communications while continuing to receive necessary order and service messages.

Children

The website is not intended for children who are not legally able to make online purchases. We do not knowingly collect children’s personal information in violation of applicable law.

Policy Changes

This policy may be updated when our services, website features, legal requirements, or business practices change. The version published on this page is the version that applies to current website use.

Privacy Contact

Email: official@yunqitech.hk

Website: https://orinval.com/

Customer Service Hours: 9:00–24:00 (GMT+8), Daily